To achieve the highest level of customer satisfaction ARCO will:
- Understand and satisfy each requirement, specific to each customer,
- Continally review and enhance our processes to exceed our customer's expectations of product and services,
- Maintain uncompromising moral, ethical and quality standards in all our business dealings.
ISO 9001:2008 Certified
Our Quality Management System is constantly reviewed and revised to provide the utmost in customer satisfaction.
Quality Manual is available to customers upon request.
Our extensive vendor management program enables us to pre-qualify our suppliers, which guarantees our
customers that we only source product from reputable suppliers worldwide. We maintain an Approved Vendor List,
continually rating vendors based on the quality of their products and their adherence to ARCO's quality requirements.
Product Quality Inspection
All incoming product undergoes a stringent quality inspection process. After the initial visual inspection,
non-conforming product is quarantined for further evaluation and testing.
Quality Handling and Storage
Our warehouse is ISO9001:2008 and ANSI/ESD S20.20-2007 certified, climate and humidity controlled.
Products are handled, stored and shipped in compliance to JEDEC Standard 033B.1.
We are committed to deliver quality products that exceed each customer's specific quality requirements.
Our internal processes go beyond ISO9001:2008 requirements.
Certificate of Conformance
Validates the conformance of the product to the manufacturers' specifications for form, fit and function
and is supported by our supplier's Certificate of Conformance.
We provide a one year warranty for form, fit and function on all products unless otherwise specified.
Counterfeit Product Detection Program
In the event that we must procure from the open market to satisfy our customers request, we have
partnered with a local Certified test house. AS9100:2001/ISO9001:2000 Registered DSCC-VQC Laboratory
All products are traceable to the original manufacturer unless otherwise specified.